22 Years of Transjakarta’s Main Corridor Operations: Digital Transformation Toward World-Class Public Transportation Services
- Feb 4
- 1 min read
Transjakarta marks 22 years of operating its main corridor, a significant milestone in the ongoing transformation of public transportation services in Indonesia. For more than two decades, the main corridor has served as the backbone of mobility for millions of people while reflecting a sustained commitment to continuously improving public services.
Transjakarta’s consistency in placing customers at the center of its transformation reflects a strong commitment to continuous innovation in service quality improvement. This approach underscores that public service transformation evolves through a balanced combination of strengthened physical infrastructure and the effective use of integrated digital technologies.
In response to the growing needs of urban communities, Transjakarta continues to enhance its operational capabilities and accelerate service digitalization. The digital transformation initiatives implemented serve as a critical foundation for improving operational efficiency, information accuracy, and overall customer experience.
From WCS Abysena’s perspective, digital transformation is a strategic process that enables public sector institutions and enterprises alike to adapt swiftly, make data-driven decisions, and build sustainable services. The transformation journey undertaken by Transjakarta demonstrates a strong commitment to delivering modern, world-class public transportation services.
The commemoration of 22 years of Transjakarta’s main corridor operations serves as a reflection of a long and progressive transformation journey. WCS Abysena views these developments positively and looks forward to Transjakarta further strengthening its role as a key driver of an integrated, innovative, and customer-oriented public transportation ecosystem.
Source: Media Indonesia, KAMIS, 15 JANUARI 2026
